looking up

Support

Help with the Looking Up affirmation widget on iPhone, iPad and Android.

Need a hand? Email support@bodycrush.fit. You can also tap Settings → Contact Us in the app. We read every message.

The widget

How do I add the widget on iPhone or iPad?

Touch and hold an empty spot on your Home Screen until the apps jiggle, tap Edit or +, search for Looking Up, pick a size (small, medium or large) and tap Add Widget. On iOS 18 and later you can also touch and hold the Looking Up app icon and choose a widget size from the menu.

And on the Lock Screen?

Touch and hold the Lock Screen, tap Customize, choose Lock Screen, tap the widget area and add Looking Up. There is a rectangular style and an inline style above the clock.

How do I add it on Android?

Touch and hold an empty spot on your home screen, tap Widgets, find Looking Up and drag it into place. The app also offers to place it for you during setup.

How often does the line change?

Every 30 minutes during the day, matched to the time: sharper in the morning, grounding at midday, calmer in the evening. Overnight the last line stays up. Your phone decides the exact moment, so a change can arrive a few minutes early or late.

The widget shows a welcome message or doesn’t change

Open the app once and finish setup: the widget plans its lines from the focus areas you pick. If it still looks stuck, remove the widget and add it again. On iPhone, also check that Low Power Mode is off, since it slows widget updates.

How do I change the widget’s colors?

In the app, go to Settings and pick a widget theme. The Clean theme follows your light or dark mode. Premium adds Midnight, Sandstone, Ocean, Slate and Ember.

Reminders

I’m not getting reminders

Check that notifications for Looking Up are allowed in your phone’s settings, and that Focus or Do Not Disturb isn’t holding them back. You can set up to three reminders a day under Settings in the app.

Premium and purchases

What does Premium include?

The five premium categories in full (Parenting, Career, Relationships, Self-Worth and Health) and five widget color themes. The free version includes five full categories, sample lines from the other five, the Clean theme, reminders, favorites and share cards. There are no ads on any plan.

I bought Premium but it isn’t showing

Open Settings → Restore Purchases in the app while signed in to the same Apple Account or Google account you bought with.

How do I cancel my subscription?

iPhone or iPad: open the Settings app, tap your name, then Subscriptions, and choose Looking Up. Android: open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions. You can also tap Manage Subscription in the app’s Settings. Cancel at least 24 hours before renewal to avoid the next charge.

Can I get a refund?

Purchases are processed by Apple or Google, so refunds go through them. On Apple devices, request one at reportaproblem.apple.com. On Android, see Google Play’s refund page.

Your data

Looking Up has no accounts. Your focus areas, favorites and settings stay on your device. Deleting the app deletes them. See the Privacy Policy for the details.

Not a substitute for care

Looking Up offers everyday affirmations, not therapy or medical advice. If you are in crisis, please contact your local emergency services or a licensed professional.